• General
  • Lab Products

GENERAL CONTACT INFORMATION​

CAREDX CUSTOMER CARE​

1-888-255-6627
Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time)
Saturday, 8:00 AM to 3:00 PM (Pacific Time)
Customer Care Fax: 415-287-2456
E-mail: customercare@caredx.com

CareDx Billing and Reimbursement

Phone: 1-866-383-1924
Monday to Friday, 5:00 AM to 4:00 PM (Pacific Time)
Fax: 415-656-3545
E-mail: financialassistance@caredx.com

If you are an investor interested in learning more about CareDx, please visit our investor tab on our company website at: http://investors.caredxinc.com/

Corporate Address and Contact Information

CareDx, Inc

3260 Bayshore Blvd
Brisbane, CA 94005
Main Phone: 415-287-2300
Main Fax: (415) 287-2450
E-mail for general inquiries: customercare@caredx.com
E-mail for marketing/conference/promotion: marketing@caredx.com

Driving Directions

From the North (San Francisco)

  1. Take US 101 South
  2. Take the 3rd St exit toward the Cow Palace
  3. Take a slight right at South Bayshore Blvd
  4. Continue on Bayshore Blvd to Guadalupe Canyon. Turn right into the parking lot to 3260 Bayshore Blvd

From the South (SFO & San Jose)

  1. Take US 101 North
  2. Exit at Bayshore Blvd toward Cow Palace/Brisbane
  3. Merge onto Bayshore Blvd
  4. Continue on Bayshore Blvd to Guadalupe Canyon. Turn left at Guadalupe Canyon, and turn right into the parking lot to 3260 Bayshore Blvd

From the South (via 280)

  1. Take 280 North to 380 East
  2. Take 380 East to 101 North
  3. Take US 101 North
  4. Exit at Bayshore Blvd toward Cow Palace/Brisbane
  5. Merge onto Bayshore Blvd
  6. Continue on Bayshore Blvd to Guadalupe Canyon. Turn left at Guadalupe Canyon, and turn right into the parking lot to 3260 Bayshore Blvd


Click here
 for driving directions to CareDx.

Laboratory Products Contact Information

Do not hesitate to contact us if you would like more information about CareDx Laboratory Products. For technical support questions or complaints, please consult your local CareDx distributor. To find distributors of CareDx Laboratory Products, contact your local CareDx office. If you need to contact Technical Support directly, please send an email to the address below. We will get back to you as soon as possible.

Technical support

UStechsupport-us@caredx.com

Othertechsupport-olerup@caredx.com

For TruSight HLA product or software questions, please contact your CareDx representative, or email:

techsupport-global@caredx.com

AMERICAS​

Orders: orders-us@caredx.com
General inquiries: olerup-us@caredx.com

Tel: +1-877-OLERUP1

Fax: +1-610-344-7989

901 S. Bolmar St., Suite R
West Chester, PA 19382

Europe, Middle East, and Africa (EMEA)

Orders: orders-at@caredx.com
General inquiries: olerup-at@caredx.com

Tel: +43-1-710 15 00 00

Fax: +43-1-710 15 00 10

Loewengasse 47/6
1030 Vienna, Austria

Nordics

To place your order please use the Nordic Webshop, alternatively contact us via below addresses:

Orders: orders-se@caredx.com
General inquiries: olerup-se@caredx.com

Tel: +46-8-50893900

Fax: +46-8-7178818

Franzéngatan 5
112 51 Stockholm, Sweden

Asia Pacific (APAC)

Orders: orders-aus@caredx.com
General inquiries: olerup-aus@caredx.com

Tel: +61 8 9336 4212

20 Collie Street,
Fremantle, WA 6160, AUSTRALIA

OTHER REGIONS

CareDx product lines are in some regions made available through our network of specialized distributors. To find your distributor please click here.