Information for Patients and Caregivers
CareDx is committed to improving patient outcomes through innovative products and services that improve transplant patient health and monitoring.
The CareDx Care Team provides dedicated patient support.
Contact the CareDx Care Team with any questions:
1-888-255-6627 Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time) Customer Care Fax: 415-287-2456 E-mail: customercare@caredx.com
Patient Consent to Testing
As part of our testing process, we ask that all patients provide their written consent to testing. The form also includes additional optional consents related to insurance reimbursement support, research, and education.
Understand Your Test
Your doctor monitors your health closely after a transplant to ensure your new organ is functioning well. This test helps identify potential injury or rejection before you experience symptoms. It offers a non-invasive way to track your long-term transplant health and support timely, informed decisions about your care.
Our tests analyze small blood samples to help assess how your transplanted organ is doing. They are more accurate than routine lab tests alone and can be monitored to see how your organ is doing over time.
Your physician will receive your test results. Connect with them so they can explain your results, and you can decide the appropriate action.
CareDx Pharmacy fills most prescriptions the same day and offers helpful options such as daily pill packs, personalized reminders, and compounding when needed. The pharmacy team is available to answer your questions, making it easier to stay organized and on track with your full medication regimen.
CareDx Pharmacy
Your Pharmacy Services
Request a Refill
Speak With a Pharmacist
Call 888-426-6015 to reach a CareDx pharmacist directly for questions about your medications.
Schedule Your Prescribed Blood Test At Home
You can get your prescribed transplant blood tests done right at home. You don’t need to travel to a lab or hospital. A trained professional comes to you.
What you get with at-home testing:
A simple way to keep up with your transplant labs
A full test kit delivered to your home
A licensed technician who comes to you for the blood draw
Results sent straight to your doctor
CareDx covers the cost of the mobile phlebotomist, so there are no additional out of pocket costs beyond any coinsurance or deductible required by your health plan
How does it work?
Skip the hassle and let us conveniently schedule and administer everything you need. Available for kidney, heart, and lung transplant patients.
1. Contact Us Contact the CareDx Care Team about at-home blood draws.
2. Schedule We will follow up with your care team directly.
3. Test Kit Delivery A complete test kit is shipped to your home.
4. In-Home Draw A licensed mobile technician comes to your home for your blood draw.
4. Results All labs are processed, and the results are sent to your doctor.
Billing & Access
Insurance
CareDx works with most major insurance plans, and many patients have coverage for CareDx testing and services. CareDx tests are covered by Medicare when coverage criteria is met. Commercial coverage may vary. If your doctor orders a CareDx test, the CareDx billing team will verify your benefits, work directly with your insurance, and help with any required preauthorizations or claim reviews.
Billing
CareDx manages the billing process directly with your insurance provider and keeps you informed along the way. Here’s what you can expect after your doctor orders a CareDx test:
1. Your doctor orders the test.
2. Once testing is complete, CareDx bills your insurance and verifies your coverage.
3. Your insurance processes the claim. You may receive an Explanation of Benefits (EOB), which is not a bill.
4. If the claim is denied, CareDx can—with your permission—help file an appeal.
5. If you owe anything out-of-pocket, CareDx will send you an invoice for your remaining responsibility. Do not make payment until you receive this invoice.
For questions about billing or insurance, you can reach the CareDx team at 1-866-383-1924 or financialassistance@caredx.com.
Patient Assistance
CareDx offers a Financial Assistance Program to help eligible patients reduce or eliminate out-of-pocket costs for CareDx testing.
For questions about eligibility or how to apply, you can reach the CareDx team at 1-866-383-1924 or financialassistance@caredx.com.
Patient Assistance Program PDF
Contact Your CareDx Care Team
The CareDx Care Team provides personalized support to help you navigate life after a transplant. Your Care Team can help schedule blood draws, assist with medication coordination, answer questions about your CareDx services, and connect you with the right resources when you need them.
Contact our expert Care Team for personalized support whenever you need it:
1-888-255-6627 Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time) Customer Care Fax: 415-287-2456 E-mail: customercare@caredx.com
How we support you:
Help with scheduling labs or at-home blood draws
Support navigating CareDx testing and services
Guidance with medications and transplant routines
A single number to reach a dedicated support coordinator
Leading patient care, science, and innovation for over 25 years.
Rejection Monitoring Tests Performed
US Kidney Transplant Hospitals Use Our Tests
Prescriptions Filled Annually by CareDx Transplant Pharmacy