Meet Your CareDx Care Team
Your CareDx Care Team includes dedicated Patient Care Liaisons who help coordinate testing, answer questions, and provide support throughout your transplant journey.
Medically reviewed by Jessie J. Danforth RN, BSN
Last updated: September 8, 2026
Medically reviewed by Jessie J. Danforth RN, BSN
Last updated: September 8, 2026
There is a lot to keep track of throughout the transplant journey. CareDx Patient Care Liaisons assist patients and care teams by coordinating testing, providing reminders, answering questions, and helping navigate practical challenges along the way.
How Patient Care Liaisons help
Transplant Logistics
Send phone and text reminders before upcoming tests
Answer questions about testing schedules and timing
Coordinate blood draws at a local laboratory or through an at-home blood draw service
Help you stay on track with ongoing transplant monitoring
Support
Serve as a resource for testing-related questions throughout the journey
Connect you with billing specialists for coverage and cost questions
Help navigate prior authorization
Provide information about financial assistance programs, when available
Contact our expert Care Team for personalized support whenever you need it:
1-888-255-6627
Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time)
Customer Care Fax: 415-287-2456
E-mail: customercare@caredx.com
CareDx is here to support you
You may hear from a Patient Care Liaison shortly after your provider orders a test. Their role is to help coordinate testing, answer questions, and connect you with additional resources when needed. As your testing needs evolve, your Patient Care Liaison remains available to support you along the way.
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CareDx is committed to providing scientifically supported educational content for transplant recipients and caregivers. All content is for educational purposes only and is not intended to serve as medical advice or replace guidance from your healthcare provider. Always seek the advice of your transplant team with any questions you may have regarding your specific medical condition.